If a candidate (a candidate is a learner undertaking the accredited course assessment) is not satisfied with an assessment result, they have the right to appeal the decision. An appeal must be submitted in writing, within 30 days of the result being issued. Written appeal is to be submitted via email to, QCMHLAssessment@health.qld.gov.au and addressed to the Learning Centre’s Program Manager or via our postal address.
Appeals are managed in a fair and unbiased manner. The Program Manager will undertake, or coordinate, an investigation into the assessment decision and a written response to the appeal is provided within 21 working days of receipt of the appeal.
Where the Learning Centre considers more than 60 calendar days are required to process and finalise your appeal, we will inform you in writing, including reasons why more than 60 calendar days are required, and provide regular updates on progress of the matter.
If the candidate is not satisfied with the outcome of their appeal, they are to respond in writing to the Program Manager within 30 days of receipt of the appeal outcome. Further appeal may be referred to an independent person who is agreed to by both parties. A meeting will be arranged with all parties where the candidate will have an opportunity to formally present their case.