If you have just completed a course, try refreshing your browser (or log out and log in again).
Carefully check the course page to ensure all components of the course are showing as complete (a tick). You may need to go back and complete something that was missed.
If the course has been decommissioned, certificates are no longer accessible. If it has been more than 2 years since completing the decommissioned course a refresher in the latest version is recommended.
Refer to the how do I obtain my certificate section which will provide more details on the steps to download your certificate.
If more assistance is required contact the support desk during business hours 3542 2111 (option 2) or email the qcmhlit@health.qld.gov.au for assistance.